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Frequently Asked Questions
Everything you need to know before, during, and after your purchase.
Category
Ordering & Downloads
What is a digital download?
How do I receive my files after purchase?
Can I re-download my files?
What if I don't receive my download email?
Category
File Formats
What file formats are included?
What software do I need?
Do I need to unzip the file?
Category
Licensing
Can I use these designs for commercial purposes?
Can I sell items I make with these designs?
What is PLR?
Category
Canva Templates
Do I need a Canva account?
Can I use Canva templates in other software?
Do I need Canva Pro?
Category
Refunds
Do you offer refunds on digital products?
What if the files don't match the description?
Category
Technical Help
My download link isn't working.
My ZIP file won't open.
The file looks blurry when I print it.
